Return and Refund Policy

We value our customers:

We are deeply committed to provide satisfied shopping and repair experience with our quality product, reasonable price, highly experienced and qualified team and we do whatever it takes to ensure that you are happy with every aspect of your purchase or service taken.

RETURN:

We accept returns. You can return UNOPENED / UNUSED items in the original packaging along with full accessories if any within 14 days of your purchase or (item on arrival date (online shopping)) with receipt or proof of purchase ( along with RMA number for online returns).

After receiving the returned item, we will fully examine the product and will inform you via email or in-store, whether you are eligible to a replacement or a refund, we will replace the product or refund the purchased price with deduction if any, using the same mode of payment used at the time of purchase. Please allow us for a period of up-to 14 days for us to process the refund (up-to 14 days are mainly for online purchases).

Presently, in-store return can be made to the same store location from where the item was bought/picked-up.

 

DAMAGED/DEFECTIVE ITEM RECEIVED:

If buyer received a damaged/defective item, he/she can return the item. (Exception applies)

    • Non OEM/Retail products (new or used) or In-Store warranty products: we will provide return or refund.
    • New OEM (original equipment manufacturer,) products Such as, New Video Cards, New CPUs, New Motherboards, New RAMs, New Printer, New Monitors, New Laptops, New Routers, New Access Points, New POE, New Range Extender, New Hard Drives (HDD, SSD and Backup Drives) subject to manufacture warranty only, no in-store return/refund/exchange.

 

SPECIAL ORDER:

All special ordered parts can-not be returned, refunded or exchanged.

 

EXCHANGE:

Exchange of the same item will be straight, whereas, for an exchange with a different item, return/refund will be issued and a new transaction will be made for new item(s).

 

RMA (Return merchandise authorization) Form (for online purchase only):

RMA number must be obtained prior to returning the product by send RMA Form to us, once approved we will issue a RMA number to you.

Mark RMA number on the outside of the package along with shipping label, make sure it will not will get mixed with shipping address or postal code.

Please click here to download/fill the RMA form.

Placed RMA form inside the package.

Item received without RMA number may not be accepted for return/refund/exchange.

For further details please refer to RMA Form, Details and Policy.

FINAL SALE, CLEARANCE, O-N-O (OR NEAREST OFFER) AND TAKE AS IS ITEMS:

Cannot be returned, refunded or exchanged.

 

DISCOUNT CODE OR COUPON WAS USED:

If a coupon or discount code was used at the time of making a purchase, the discounted amount that originally paid will be refunded only with deduction if any. (not the full retail product price).

 

SHIPPING COST:

Refund shipping costs will be refunded to customer if we had made a shipping error.

Customer is responsible for all shipping and tracking costs for returns and exchanges.

Refund shipping costs will not be refunded for any exchanges or errors by the customer in choosing the wrong product.

If a package is undeliverable to the address provided, or is refused at the delivery address, a refund will be issued after the product is returned back to us after deducted the shipping cost both ways/sides plus if any recycling cost imposed by the carrier.

Additional tax/duty/ freight/custom/import charges that may be added by the shipping carrier are the customer’s responsibility.

For further details please refer to Shipping Policy. 

MODIFIED POLICY:

Modified return, refund, exchange policy will be noted on the receipt.

 

RESTOCKING FEE:

There is a 15% restocking fee on returned or cancelled orders within 14 days.

 

What Void Return/Refund/Exchange?

  • If a buyer buys an item and make it in their use, he/she can-not return the item.
  • Such as:  Printers, Software, Monitors and All sealed OEM Products mentioned above.
  • Item bought for testing purpose, to check his/her broken computer.
  • Most common examples:
    • Power supply, Motherboard, RAM, Video card bought to test dead desktop or laptop.
    • USB to RJ45 Adapter bought to update computer or install MAC OS from Internet.
    • USB to SATA Adapter bought to retrieve data from Hard Drive and once done returned.
    • Laptop adapter bought to test laptop or forgot charger in home city.
  • Opened Software or Software activation key made visible can-not be returned, refunded or exchanged.
  • If the seller informs the buyer that he is not responsible for defects, then the buyer should inspect the article thoroughly before taking it. In this case, the buyer loses the right to return.
  • If buyer damaged the item the return and refund will be lost for him/her.
  • If damage took place at the buyer’s location seller will not return/refund/exchange to him/her.
  • Item received without RMA number may not be accepted for return (online purchase only)
  • Items must have all tags still on and be returned in original product packaging.
  • Items must have no visible signs of wear or use.
  • Items that are not in resalable condition may not be eligible for a refund or exchange.
  • Any warranty seal broken or tempered.

 

PLEASE BE NOTED:

Presently, we can-not accept the return of any wearable products such as, headphones, or any other products that may carry the Contagious virus (Any Cable longer than 20 feet, Laptop adapter, keyboard, Mouse, Mic etc.).

 

Activation Lock:

Apple product on and after 2018, please turn off the Activation lock before sending the product back to us or manufacture, click on the provided link to learn How to disable Activation lock.

 

Have a question to ask, please feel free to contact us we would love to listen to you.

To improve customer support experience, we keep updating our return police.